CUSTOMER SERVICE

The quickest way to get a response from our Customer Service Department is to send us an EMAIL to:

rewarecustomerservice@fsifulfillment.com

We answer e-mails during regular business hours Monday through Friday, but they can be sent to us twenty-four hours a day, seven days a week.

In order to make this communication most effective, please tell us your FULL NAME and ADDRESS including STREET, CITY AND ZIP CODE, and your ORDER NUMBER if you know it. Most important, tell us the pertinent information about your service issue. This will enable us to determine your order status and respond more quickly.

  Order Placement
  Shipping Information
  Warrenty/Returns

ORDER PLACEMENT

Credit Card Orders may be placed on-line at the Reware Store twenty-four hours a day, seven days a week.



ORDER PROCESSING AND SHIPPING INFORMATION

We want your Rewarestore.com shopping experience to be a pleasant one. Be sure to read about our order processing timetable and our shipping options before placing your order.

MOST ORDERS WILL BE PROCESSED BY OUR FULFILLMENT COMPANY WITHIN 2 BUSINESS DAYS FROM RECEIPT OF YOUR ORDER.

You will receive an e-mail confirmation when your order has been successfully received by our fulfillment company, usually on the following business day.

You will also receive an e-mail notification when your order has been shipped. If your order was shipped via Fed Ex, this e-mail will also include a tracking number so that you can track the progress of your order on the web. Orders shipped by First Class Mail do not have a tracking number.

FIRST CLASS MAIL AND FED EX GROUND DELIVERY TAKE FIVE TO SEVEN BUSINESS DAYS FROM THE SHIPPING DATE, DEPENDING ON HOW FAR YOU ARE FROM ATLANTA GA.

IF YOU ARE OUTSIDE THE UNITED STATES, IT MAY TAKE ADDITIONAL TIME FOR YOUR PACKAGE TO REACH YOU, DEPENDING ON YOUR DISTANCE FROM THE UNITED STATES, AS WELL AS THE TIME IT TAKES FOR YOUR PACKAGE TO CLEAR CUSTOMS IN YOUR COUNTRY.

US SHIPPING AND HANDLING

USPS

This is the cheapest method of shipping. Packages shipped by this method should reach you within 5-7 business days from the date of your order. The advantage of this method is lower cost. The disadvantage is that there is no tracking number available to you.

Orders to $24.00 - $5.00
Orders from $24.01 to $49.99 - $8.00
Orders from $50.00 to $99.99 - $11.00
Orders from $100.00 to $149.99 - $14.00
Orders over $150.00 - $17.00


FED EX GROUND DELIVERY:

Packages shipped by this method should reach you within 5-7 business days from the date of your order. The advantage of this method is that a tracking number is provided so you can track your package on the web.

Orders to $24.00 - $7.00
Orders from $24.01 to $49.99 - $10.00
Orders from $50.00 to $99.99 - $13.00
Orders from $100.00 to $149.99 - $16.00
Orders over $150.00 - $19.00


FED EX 3 DAY EXPRESS DELIVERY

Note:: This delivery option is NOT available on orders shipped outside the Continental United States.

Place your order on a weekday, before 3:00 pm Eastern Standard Time, and you'll have your stuff three business days later. So if you place your order on Monday, before 3:00 pm Eastern Standard Time, you should have it on Thursday!

If you place your order on Friday after 3:00 pm, then your order will be processed on the next business day (Monday) and you'll receive your air package three days after that (Thursday). The same goes for orders placed on Saturday or Sunday. Orders placed on a holiday will be processed on the next business day.

Shipping Charges for this Expedited Delivery Option are shown below:

Orders to $24.00 - $12.00
Orders from $24.01 to 49.99 - $18.00
Orders from $50 to $99.99 - $25.00
Orders from $100 to $149.99 - $30.00
Orders over $150 - $35.00

ORDER PROCESSING AND SHIPPING INFORMATION

We want your Rewarestore shopping experience to be a pleasant event. Be sure to read about our normal processing and shipping timetable before placing your order.

MOST ORDERS WILL BE PROCESSED BY OUR FULFILLMENT COMPANY WITHIN 2 BUSINESS DAYS FROM RECEIPT OF YOUR ORDER.

With all orders you will receive an e-mail confirmation when your order has been successfully received by our fulfillment company, usually on the following business day.

You will also receive an e-mail notification when your order has been shipped. With FedEx, this e-mail will also include a tracking number so that you can track the progress of your order on the web.

GROUND DELIVERY TAKES FIVE TO SEVEN BUSINESS DAYS FROM THE SHIPPING DATE, DEPENDING ON HOW FAR YOU ARE FROM ATLANTA GA. DELIVERY BY FIRST CLASS MAIL IS ALSO FIVE TO SEVEN BUSINESS DAYS.

IF YOU ARE OUTSIDE THE UNITED STATES, IT MAY TAKE ADDITIONAL TIME FOR YOUR PACKAGE TO REACH YOU, DEPENDING ON YOUR DISTANCE FROM THE UNITED STATES, AS WELL AS THE TIME IT TAKES FOR YOUR PACKAGE TO CLEAR CUSTOMS IN YOUR COUNTRY.

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CANADIAN SHIPPING AND HANDLING::

Now all Canadian Orders will be shipped via Federal Express Ground Service. Your order will have a tracking number which will enable you to check the progress of your order in its journey to you.

We have initiated this new service because of customer requests to find an alternative to slow mail delivery, which resulted in considerable delays. This should speed up order delivery to Canadian destinations.

A note of caution, however - shipments from the United States to Canada may be subject to additional charges by local governments, such as Goods and Services Tax (GST) or Value Added Tax (VAT) as well as customs duties.

These charges vary by type of merchandise and are assessed by the Canadian government, not by Rewarestore.com, and they are collected at the time of delivery. Thus, such charges are in addition to the Canadian Shipping and Handling Charges shown below.

CANADAIAN DELIVERY BY FEDERAL EXPRESS GROUND::
(Currency stated in US Dollars)

Orders from $1-79.99 - $15.00
Orders from $80.00 to $120.00- $18.00
Orders from $120.00 to $150.00-$21.00
Orders over $150.00 -$25.00


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INTERNATIONAL SHIPMENTS:
(Outside the US and Canada)

We accept orders from nearly every country in the world. Payment must be made in US dollars, either by an international credit card for on-line orders or by an International Money Order payable in US dollars for mail-in orders.

Our International orders are shipped via the United States Mail Service, and delivered to the Postal Service System in the country of destination. Consequently, we do not have tracking numbers for international shipments.

Please keep in mind that packages shipped outside of the United States may take up to 3-4 weeks because of the additional distance and because packages may have to clear customs when they reach the country of destination.

NOTE: We DO NOT have any expedited delivery service for international shipments.

Further Note:: Shipments outside the United States may be subject to additional charges by local governments, such as Goods and Services Tax (GST) or Value Added Tax (VAT) as well as customs duties. These charges vary by country and the size of your order and are assessed by the governmental agency, and not by Reware. These charges are in addition to the Shipping and Handling Charges shown below

SHIPMENTS TO THE UNITED KINGDOM::

Shipping charges for orders to the United Kingdom are:

Orders from $1-24.00 - $15.00
Orders from $24.01 to $79.99 - $20.00
Orders from $80.00 to $120.00 - $25.00
Orders from $120.00 to $150.00 - $30.00
Orders over $150.00 - $35.00


SHIPMENTS TO COUNTRIES OUTSIDE OF CANADA AND THE UK::

Shipping charges for orders to other countries are:

Orders from $1-24.00 - $20.00
Orders from $24.01.00 to $79.99 - $25.00
Orders from $80.00 to $120.00 - $35.00
Orders from $120.00 to $150.00 - $40.00
Orders over $150.00 - $45.00

WARRANTY::

We want you to enjoy our products. If you receive a product that does not work or arrives damaged due to a manufacturing defect and/or material defect, we will replace the product with a new one at our discretion so long as the product is sent to us within 15 days of purchase.


However, this warranty does not cover accidental damage, improper care, alteration, misuse, or normal wear and tear. Reware cannot be liable for incidental or consequential damages, and we do not refund purchases.

RETURN, EXCHANGE & REFUND POLICY::

We can process returns and exchanges only for products purchased directly from rewarestore.com. We do not refund purchases but will exchange for product of equal value.

If you wish to exchange your purchase for a product of same greater value, we will exchange it based on your original method of payment. We do not exchange for products of lesser value. The product must be returned to our warehouse within 15 calendar days of purchase. Returns are paid by the purchaser.

All products must be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% restocking fee will be assessed on any returned merchandise. For electronic product that is Dead Arrival (DOA) Product, i.e.: System Failure Out of the Box (product is considered DOA if it shows symptoms of a failure, preventing basic operability, upon its first use out of the box).

Please call our customer service or email us within 30 calendar days of the invoice date. You will be issued a call tag for product pick-up. After we receive your product, the same product that you ordered will be shipped to our expense.

If you order a garment that doesn't fit you, you can exchange the defective or ill-fitting merchandise for a suitable replacement item. Just send the unused, undamaged merchandise back explaining the reason for the exchange and the new product you would like, to:

RewareStore.com
C/O FSI
7800 The Bluffs
Suite C
Austell, GA 30168


Please include your original packing list and write on it the style and size of garment that you wish in exchange (or the merchandise you wish receive in exchange for the defective goods). Also indicate the address to which you want your exchanged merchandise to be shipped.

If you do not have a packing list, please write the following on an 8 1/2 x 11 sheet of paper:

Your Name

Your Complete Shipping Address

If the Item was a Gift, The Name of the Person Who Placed the Order

The Style and/or Size of the Garment You Wish in Exchange, or Related Merchandise Information for Other Returned Stuff.

RewareStore.com
C/O FSI
7800 The Bluffs
Suite C
Austell, GA 30168


Shipping and handling charges applicable to the original order are not refundable.

Please note:: Requests for exchanges must be made within 15 days of purchase.